According to a notice on its website, the exchange stated:
“Trek Labs Europe LTD (Former FTX EU LTD) has now commenced payout of former FTX EU customer funds.”
Meanwhile, all claimable funds are denominated strictly in euros. Crypto withdrawals are not supported.
They’ll then have to complete a form with their bank details and upload a bank statement dated within the past three months. This statement must clearly show their full name, IBAN, and registered address—all of which must match the information on the request form.
The exchange stated that withdrawal fees will apply to the claims. According to the firm, the fees are set by its banking partners and vary depending on the amount claimed.
For transactions up to €2,000, the charge is €8. Claims between €2,001 and €50,000 incur a flat fee of €13. For larger withdrawals, the platform charges €13 plus 0.1% of any amount exceeding €50,001, with the total fee capped at €353.
Backpack emphasized that it does not add any extra fees on top of those set by its banking partners.
The exchange also warned of possible delays due to high traffic and banking limits, especially during the early days of processing.
Backpack pointed out that while there is no fixed deadline to file a claim, any unclaimed funds will eventually be treated under relevant financial laws.
