WOO X suffered an authorized breach on July 24, resulting in the theft of roughly $14 million in crypto.
It added in its statement that it has already contacted the affected users and intends to reimburse them fully.
As of press time, the exchange did not provide further technical details on how the attacker gained access to the accounts or when withdrawals would be restored.
On BNB Chain, 5 BTCB were received from WOO, converted to BNB, and transferred to another brand-new address.
WOO X said it will provide another update once withdrawals are re-enabled.
For now, the company assured users that the incident was limited to a small set of accounts that held a significant amount of crypto, and pledged to release more details about the attack vector and the timetable for restoring full platform functionality.